📄 Refund and Return Policy
Last updated: April 15, 2026
1. Nature of Products
All products sold on this platform are digital content intended for use exclusively within our online environment. These products do not represent real-world currency, are non-transferable, and cannot be exchanged, withdrawn, or redeemed for money or any form of financial value outside the platform.
All products offered on this platform are delivered electronically. These include virtual credits, digital items, or access-based content intended for use exclusively within our online platform.
These products are provided solely for entertainment purposes within the platform.
By completing a purchase, the customer confirms that they understand and agree to this policy.
2. Delivery and Final Sale Policy
All products are delivered automatically and made available immediately after successful payment.
Delivery is linked to the user account and cannot be reassigned or transferred.
Due to the nature of digital content, all sales are considered final once the product has been delivered or accessed.
A product is considered delivered when:
- It has been successfully assigned to the user account
- It has been accessed or activated
Once delivered, products are not eligible for refund, exchange, or cancellation.
3. Eligible Refund Cases
Refunds may be granted only under the following conditions:
3.1 Non-Delivery
If a product was not delivered due to a system issue and delivery cannot be verified, the customer is eligible for a full refund or re-delivery.
3.2 Duplicate Transactions
If multiple payments were processed for the same order, duplicate charges will be refunded.
3.3 Technical Errors
If a product is proven to be non-functional due to a technical issue and has not been accessed or used, a replacement or refund may be issued.
3.4 Incorrect Product Delivery
If an incorrect product was delivered due to a verified system error, the issue will be corrected or refunded.
4. Refund Request Process
All refund requests must be submitted through our official support channel within 7 calendar days of the purchase date.
Requests must include:
- Order ID
- Email associated with the purchase
Requests are reviewed within 2 business days.
Customers must not access or use the product while a refund request is under review, as this may void eligibility.
5. Refund Processing
Approved refunds are processed to the original payment method.
Estimated processing times:
- Credit/Debit Cards: 3–10 business days
- Instant Bank Transfer (PIX): up to 1 business day
6. Fraud Prevention and Disputes
We actively monitor transactions to prevent unauthorized use and fraud.
Customers are encouraged to contact support before initiating a dispute or chargeback.
Submitting a chargeback for a valid, fulfilled transaction may result in:
- Account suspension
- Restriction of access to services
All transaction data and delivery records are provided to payment processors in dispute cases.
7. Consumer Rights
This policy does not limit any rights granted under applicable consumer protection laws.
Where applicable, refund rights apply only if the product has not been accessed or used.
8. Policy Updates
This policy may be updated at any time. The version in effect at the time of purchase applies.
9. Platform Usage Disclaimer
The platform does not operate as a financial service, marketplace, or exchange. We do not facilitate the trading, transfer, or conversion of digital items between users or into real-world value.